FAQ

About the crackers

What is teff?

Teff is an ancient grain first grown in Africa for its tiny seeds. It's naturally gluten-free and gives Carmela's crackers their hearty, nutty flavour.

Are they gluten-free?

Yes. All three flavours are gluten-free. They're also nut-free, vegan, keto-friendly and sugar-free, and they're baked, never deep fried.

What's in them?

Every flavour starts with teff flour, sunflower seeds, ground flax, sorghum flour, tapioca starch, sea salt and herbs. Mediterranean Herb Garden adds olive oil, nutritional yeast and garlic, and Tangy Sumac adds sumac, nutritional yeast and olive oil.

Mediterranean Herb Garden contains naturally occurring sulphites. Please always check the ingredient list and nutrition facts on the pouch, especially if you have allergies.

How should I store them?

Keep the pouch sealed in a cool, dry place. The resealable zipper helps keep them crunchy after opening.

What should I do with the broken bits?

Don't toss them. Sprinkle the crumbs from the bottom of the bag over soup or salad for extra crunch.

Buying

Where can I buy them in stores?

Use our store locator to find a store near you.

Is there a minimum order?

Yes. Online orders start at $75, which works out to about 9 pouches. That lets us pack and ship each order efficiently.

How much is shipping?

Shipping is a flat $12 within Canada, and free on orders of $100 or more. Both of our 15-pouch value packs ship free.

What are the value packs?

Our value packs bundle 15 pouches, either 5 of each flavour or 15 Original, at 10% off the single-pouch price. They also qualify for free shipping.

Where do you ship?

We currently ship within Canada. A few remote or hard-to-reach addresses can't be served at our standard rates; if that applies to your order, we'll contact you. See our shipping policy for details.

Can I return my order?

Because our products are food, we can't accept returns. But if you're not happy with your first order, email us within 30 days of receiving it and we'll refund it in full, with no need to send anything back. If something arrives damaged, wrong or missing, let us know within 30 days and we'll replace or refund it. See our refund policy for details.